What a 14-day pilot with Rimach actually looks like

Most owners we speak to have been sold software before. It arrived as a login, a training session, and a monthly bill, and six weeks later nobody was using it. A pilot with us is deliberately the opposite: we run the thing, your team keeps working the way it already does, and at the end you have a number to judge it by.

Before day one

One call, usually under thirty minutes. We ask what you do, where you work, your hours, your rough pricing, what counts as an emergency, and who should be woken up when one comes in. We take your call data if you have it. That is the whole ask on your side.

Week one — setup

• We configure call answering with your service area, hours, trades and escalation rules.
• We set up a call-forwarding rule with your phone provider. Nothing changes about your number.
• We work with whatever you already use for scheduling — no new software for your team to learn or manage.
• We write and review the messaging in your voice, so callers and customers do not get generic templates.

Week two — running

Calls get answered around the clock. Straightforward jobs get booked. Emergencies get escalated to whoever you nominated. Quotes that have not closed get a follow-up. Completed jobs get a review request. You keep doing the work.

We listen to what comes through and tune it during the pilot — wording, what gets escalated, when follow-ups go out. That tuning is on us, not you.

End of the pilot — the number

At the end we sit down with a simple report: calls answered that previously would have rung out, jobs booked from them, quotes revived by follow-up, reviews collected. Set against the flat monthly fee, that either paid for itself or it did not.

No contract, no lock-in. If the pilot does not pay for itself, you stop and we hand back everything we set up.

What we need from you

• The kickoff call.
• Access to set a forwarding rule on your phone number.
• Someone to answer a couple of questions during week one.
• Ten minutes at the end to look at the results.

That is the entire commitment. If you want to see what the upside looks like before you talk to us, run your own numbers through the missed call cost calculator first.